Refund policy

Your satisfaction is important to us.
For hygienic and safety reasons, cosmetic products cannot be returned or refunded once opened.

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1. Returns

We accept returns only if the product is:
• unused
• unopened
• in its original packaging
• returned within 14 days of purchase

Return shipping costs are the responsibility of the customer.

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2. Non-Returnable Items

For hygiene reasons, we cannot accept returns for:
• opened or used products
• products with broken seals
• testers, samples, gift sets

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3. Refunds

Once your returned item is received and inspected, your refund will be processed within 5–7 business days.
Refunds are issued to the original payment method only.

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4. Damaged or Incorrect Items

If you received a damaged, defective, or wrong product, contact us within 48 hours at:
eternalbeautydradriana@gmail.com
We will replace it at no additional cost.

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5. Sale Items

Sale items, discounted products, and promotional bundles are non-refundable.

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