Política de envío

1. Shipping Zones & Rates

🇨🇭 Switzerland

Orders shipped from Switzerland to Swiss addresses.
• Standard Shipping: CHF 7.90
• Free Shipping: orders CHF 150+
• Delivery time: 1–3 business days

🇧🇬 Bulgaria

Orders shipped within Bulgaria.
• Standard Shipping: 5.50 BGN
• Free Shipping: orders 65 €
• Delivery time: 1–3 business days

🇪🇺 European Union

Orders shipped from Bulgaria to all EU countries (except BG).
• Standard Shipping: €14.95
• Free Shipping: orders €120+
• Delivery time: 4–9 business days
• No customs duties apply (intra-EU shipping)

⸻

2. Order Processing

Orders are processed Monday–Friday.
Processing time: 1–2 business days.

During holidays or high-volume periods, processing may take slightly longer.

⸻

3. Customs & Duties
• EU: No customs duties for EU customers.
• Switzerland: Swiss VAT (MWST) is included in product prices.
• Customers outside CH/BG/EU (if enabled later) are responsible for any local duties.

⸻

4. Lost or Damaged Parcels

If your parcel is damaged or missing, please contact us at support@eternalbeautycosmetics.com within 7 days.

⸻

5. Incorrect Address

We are not responsible for delays or lost orders due to incorrect shipping information provided by the customer.